These Terms apply where AGE supplies goods and/or services including:

gas boilers and heating systems;
air source and ground source heat pumps;
solar photovoltaic systems;
battery storage;
underfloor heating;
heating and smart controls;
EV charging equipment;
associated plumbing and electrical work;
associated roofing, scaffolding or specialist works where included within our quotation; and
other related works specifically described in our quotation.

The precise work we have agreed to undertake will be described in your quotation, proposal, specification or other contract document ("the Quotation").

If the Quotation contains a project-specific provision which differs from these general Terms, the project-specific provision will normally take precedence for that project, provided it is lawful and clearly stated.

Unless the Quotation says otherwise, our quotations are valid for 30 days from their date.

A quotation is based upon the information reasonably available to us when it is prepared, including information provided by you, information obtained during any survey and assumptions expressly stated within the Quotation.

Our price includes only the work, equipment and services described in the Quotation.

Anything not expressly included should not be assumed to be included.

We may withdraw or revise a quotation before a contract is formed where, for example:

equipment prices or availability materially change;
information supplied to us proves incorrect;
site conditions differ materially from those reasonably apparent during quotation;
the proposed design has to change following technical assessment;
a Distribution Network Operator ("DNO"), planning authority, building control body, manufacturer or certification body imposes requirements that were not reasonably known when the quotation was prepared.

We will explain any material change before asking you to proceed.

AGE may provide indicative prices, estimates or quotations through its website or online quotation system.

An indicative online estimate is not automatically a binding quotation or contract.

Online pricing may rely upon information supplied by you, including property type, roof size or orientation, energy consumption, existing heating system, electrical supply, access and other property information.

Where the information supplied is incomplete or inaccurate, the resulting estimate may also be inaccurate.

Before a final contract is formed, AGE may require:

a site survey;
measurements;
photographs;
electrical checks;
heat-loss calculations;
roof or structural checks;
confirmation of DNO requirements;
confirmation of equipment availability;
or other reasonable technical checks.

Where an online price is expressly identified as a fixed quotation, the conditions and assumptions attached to that quotation will apply.

Clicking to obtain an estimate, requesting a survey or submitting information through our website does not by itself commit you to purchase an installation.

Our designs are based on the property and information reasonably available to us at the time.

Some conditions cannot reasonably be identified without opening floors, walls, ceilings, roofs or existing equipment.

Unless specifically included, our normal survey is not a structural survey, asbestos survey or invasive investigation.

For heating and renewable systems, calculations and predictions may depend upon assumptions including:

property construction;
insulation levels;
occupancy;
heating patterns;
historical energy use;
design temperatures;
roof orientation and pitch;
shading;
weather;
electricity tariffs;
export arrangements; and
customer behaviour.

If an assumption materially changes, performance may differ from the original calculation.

A contract normally begins when:

you accept our final Quotation;
you accept these Terms;
any required cancellation information has been supplied;
any required deposit has been paid; and
AGE confirms acceptance of your order.

For online contracts, we will provide confirmation in a form you can retain, such as email.

This distinction matters because UK distance/off-premises rules require relevant pre-contract information and durable confirmation.

The total contract price and payment schedule will be shown in the Quotation.

Different projects may require different payment arrangements.

For example:

Smaller heating/boiler work may require a deposit followed by the balance on completion.

Larger or longer projects, including underfloor heating installed in stages, may use milestone or stage payments reflecting work completed and/or goods supplied.

Renewable-energy installations subject to an applicable Consumer Code will follow the payment requirements of that Code.

Payment becomes due at the milestones stated in the Quotation.

We will not deliberately structure stage payments so that customers are paying disproportionately ahead of the value of work and goods being supplied.

Where AGE is a member of RECC, or another applicable consumer protection scheme is stated in your Quotation, the relevant scheme rules will apply.

AGE's intended standard initial deposit for applicable renewable installations is 15% of the contract value, unless there is a reasonable and lawful reason for another amount to be stated in the Quotation.

Under the current RECC Consumer Code:

a deposit must be reasonable;
RECC gives 15% as an example of a reasonable deposit;
it must never exceed 25%;
a deposit plus any further advance payment must never exceed 60% of the contract value;
a further advance payment may only be required within the permitted period before delivery; and
applicable deposits and advance payments must receive the required protection.

Payments for goods already supplied or work already completed may constitute stage payments rather than advance payments.

The particular schedule will always be shown in your Quotation.

Payments should be made when they fall due under the agreed payment schedule.

If payment becomes overdue, AGE will contact you and give you a reasonable opportunity to resolve the matter.

Where a material payment remains overdue without reasonable justification, we may suspend further work after giving reasonable notice.

We will not use suspension where doing so would leave the property in an unsafe condition.

Any reasonable additional costs directly caused by an unjustified customer payment delay may be recoverable where lawful, but we will explain them before charging them.

Where a contract is entered into at your home, online, by telephone or otherwise qualifies as a distance or off-premises contract, you will normally have a statutory right to cancel.

For applicable service contracts, this will generally be 14 days beginning after the contract is entered into.

You do not need to give a reason.

AGE will provide the legally required cancellation information and, where required, a model cancellation form.

Failure by a trader to provide the required cancellation information can extend the statutory cancellation period, which is precisely why AGE will treat this separately and clearly.

Nothing in these Terms reduces any statutory cancellation rights you have.

Sometimes you may want work to begin before your statutory cancellation period has expired.

Where the law requires it, AGE will obtain your express request before starting the service during that period.

This will be separate from simply accepting these Terms.

If you subsequently exercise a statutory right to cancel after expressly requesting that services begin, you may be required by law to pay a proportionate amount for services properly supplied up to cancellation.

We will not use a pre-ticked box or assume that acceptance of the main contract amounts to an early-start request.

If you cancel after any applicable statutory cancellation period has expired, AGE may recover reasonable and evidenced costs and losses directly resulting from your cancellation.

These may include, where applicable:

work already completed;
goods already supplied;
non-refundable or non-recoverable supplier charges;
reasonable restocking charges actually imposed upon AGE;
specially ordered or bespoke goods that cannot reasonably be returned or reused;
committed scaffolding, roofing or specialist contractor costs;
other unavoidable third-party charges; and
other reasonable losses directly caused by the cancellation where legally recoverable.

AGE will take reasonable steps to minimise its loss.

We will not automatically retain an entire deposit merely because a customer cancels.

That approach reflects current CMA guidance: cancellation provisions need to be fair, and a business is generally entitled only to losses properly resulting from cancellation rather than an arbitrary penalty.

Where an applicable Consumer Code provides greater protection, that Code will apply.

You agree to:

provide accurate information relevant to the work;
tell us about known faults, hazards or unusual conditions;
provide reasonable access to the property and working areas;
provide reasonable access to water and electricity where required;
keep work areas reasonably clear;
secure or remove fragile or valuable belongings from working areas;
ensure children and pets are kept safely away from active work areas;
obtain permissions which the Quotation specifically states are your responsibility; and
tell us promptly about anything that may delay the project.

Where photographs, access or information are reasonably required for certification, registration, warranty or regulatory purposes, the Customer agrees to provide reasonable cooperation. AGE will explain the purpose where it is not obvious.

If AGE is responsible for obtaining a particular permission or approval, this will be stated in the Quotation.

AGE will perform its services with reasonable care and skill.

We will use appropriately competent persons for the work they undertake and will comply with applicable legal and technical requirements.

Nothing in these Terms excludes or restricts AGE's statutory obligation to perform services with reasonable care and skill.

AGE may use appropriately qualified subcontractors and specialist trades where reasonably required.

These may include:

electricians;
roofers;
scaffolders;
drilling contractors;
commissioning engineers; and
other specialist installers.

Where AGE is the contracting party responsible for those works, using a subcontractor does not remove AGE's responsibilities to you.

Where you appoint another contractor directly, that contractor remains responsible for their own work.

Existing buildings occasionally contain problems that could not reasonably have been identified before work started.

Examples include:

defective existing wiring;
damaged or corroded pipework;
hidden leaks;
blocked or contaminated systems;
rotten timber;
inadequate structural support;
inaccessible services;
defective drains;
asbestos or suspected asbestos-containing material;
inadequate electrical supplies;
pre-existing building defects;
undocumented alterations; or
equipment that was already defective.

AGE is not responsible for a pre-existing defect merely because it becomes apparent while we are carrying out our work.

However, if our work causes damage through a failure to exercise reasonable care and skill, this clause does not remove our responsibility.

If we discover something which materially changes the work required, our normal approach is:

Stop → Explain → Price → Authorise → Continue.

We will explain:

what we have found;
why it matters;
what additional work we recommend;
and, where reasonably possible, the additional cost and effect on the programme.

We will normally obtain your approval before carrying out a chargeable variation.

Approval may be recorded in writing, email, electronic acceptance or another clear agreed method.

The exception is reasonable work that needs to be undertaken immediately to prevent danger, prevent significant damage or leave the installation/property in a safe condition.

Where reasonably practicable, we will contact you first even in those circumstances.

AGE cannot be responsible for damage caused to our completed or partially completed work by other contractors, occupants or third parties after it has been handed over or left in an agreed condition.

This is particularly relevant to underfloor heating.

Where AGE has installed and pressure-tested UFH pipework before screeding or flooring, we will record the test where reasonably practicable.

Once the area has been released to other trades, damage subsequently caused by screeding, drilling, fixing, flooring or other work is not an AGE workmanship defect.

We can investigate or repair such damage, but additional work may be chargeable.

Solar generation figures are estimates unless expressly guaranteed in writing.

Actual generation can vary because of factors including:

weather;
shading;
soiling;
temperature;
system availability;
orientation and pitch;
grid conditions;
equipment tolerances;
degradation; and
changes around the property after installation.

Financial savings and payback periods are estimates based upon assumptions including energy prices, tariffs, consumption patterns and export rates. These can change and are not guaranteed by AGE unless expressly stated otherwise.

Battery systems may have a stated nominal capacity and a different usable capacity.

Battery capacity and performance can reduce over time in accordance with the manufacturer's specifications and warranty.

Solar PV, battery storage, EV charging, heat pumps and other electrical equipment may be subject to requirements imposed by the relevant DNO or other network operator.

Where approval is required, the final permitted design may depend upon the network operator.

AGE cannot guarantee that a DNO will approve a particular:

inverter capacity;
export capacity;
phase arrangement;
battery configuration; or
connection arrangement.

If the DNO requires a material design change, AGE will explain the available options and any effect upon price or performance before proceeding.

Where appropriate, the contract may be conditional upon obtaining the necessary network permission.

Where the Quotation expressly states that an installation is being supplied under MCS and/or a particular Consumer Code, AGE will comply with the requirements applicable to that installation.

AGE will not represent itself as holding a certification or membership which it does not currently hold.

Where a certification, scheme or Consumer Code is not identified in the Quotation, these Terms should not be interpreted as a representation that it applies.

This clause means we can publish these Terms now without falsely claiming that AGE is already MCS or RECC certified.

Heat-pump systems are designed around stated conditions and assumptions.

Performance can be affected by:

outdoor temperature;
required indoor temperature;
flow temperature;
emitter sizing;
insulation and heat loss;
hot-water use;
control settings;
customer operating patterns; and
the condition of existing heating components retained within the system.

Heat pumps commonly operate differently from traditional boilers, including longer operating periods and lower water temperatures.

Where AGE provides estimated efficiency, running-cost or energy-consumption figures, these are estimates based upon stated assumptions unless expressly guaranteed otherwise.

Where a new boiler or other component is connected to an existing heating system, AGE cannot guarantee the condition or future reliability of existing components which are not being replaced.

We will undertake cleaning, flushing, water treatment and other works where specified in the Quotation or required by applicable standards/manufacturer instructions.

Existing valves, radiators, pumps, pipework or controls may occasionally fail when an old system is drained, refilled, cleaned or operated under changed conditions.

A failure of an existing component is not automatically evidence of defective workmanship by AGE.

UFH performance depends upon matters including:

heat-loss calculations;
pipe spacing;
flow temperature;
floor construction;
floor coverings;
insulation;
screed;
controls;
balancing; and
other parts of the heating system.

Where flooring, screeding or floor finishes are supplied by others, the customer and/or their contractor must ensure those products are suitable for the UFH system and are installed in accordance with relevant instructions.

AGE is not responsible for the thermal resistance, suitability or workmanship of floor finishes supplied or installed by others.

EV charging installations may depend upon:

available electrical capacity;
earthing arrangements;
DNO requirements;
load management;
internet connectivity;
third-party apps; and
vehicle compatibility.

Where additional network work or permissions become necessary, we will explain the implications before undertaking additional chargeable work.

Some equipment relies upon internet connectivity or third-party services for monitoring, remote control, optimisation or software features.

Examples include:

solar monitoring;
battery applications;
heat-pump apps;
smart thermostats;
EV charging apps;
manufacturer portals; and
remote diagnostic services.

AGE is responsible for installing and configuring these services where included in our agreed work.

However, AGE cannot guarantee the continued availability of:

your broadband service;
your Wi-Fi network;
your router;
third-party servers;
manufacturer cloud platforms;
mobile applications;
software supplied by third parties; or
services subsequently changed or withdrawn by their provider.

Changing your broadband provider, router, Wi-Fi password or network configuration may require equipment to be reconnected.

This does not mean AGE can avoid responsibility where the equipment or our installation is actually faulty.

We will make reasonable efforts to meet agreed dates.

Some matters can reasonably occur outside AGE's control, including:

severe weather;
manufacturer or supplier delays;
product shortages;
DNO decisions;
network works;
scaffold availability;
discovery of hidden defects;
delays caused by other contractors;
customer-requested changes;
inability to access the property; and
events which could not reasonably have been anticipated or avoided.

We will keep you reasonably informed of significant delays and take reasonable steps to minimise their impact.

Nothing in this clause gives AGE an unlimited right to delay performance.

Where the project is delayed because:

access is unavailable;
areas are not ready;
another trade has not completed prerequisite work;
customer-supplied information or decisions are outstanding; or
a permission which the customer agreed to obtain has not been obtained,

we will work with you to arrange a reasonable revised programme.

Reasonable additional costs directly caused by the delay may be chargeable where they could not reasonably have been avoided.

We will explain those costs.

Unless otherwise agreed, AGE will normally supply the principal equipment forming part of an installation.

We generally do not recommend customer-supplied principal equipment because AGE cannot control its origin, specification, condition or warranty arrangements.

We may agree to install customer-supplied minor items on a case-by-case basis.

Where we agree to install customer-supplied goods:

you remain responsible for ensuring you have lawful title to them;
AGE may reasonably refuse to install equipment which is unsuitable, unsafe, damaged or incompatible;
AGE does not provide a manufacturer's warranty for goods it did not supply; and
AGE remains responsible for the quality of its own installation work.

Occasionally specified equipment may become unavailable or materially delayed.

AGE will not substitute materially different equipment without discussing it with you.

Where a substitution is proposed, it will be of comparable suitability and quality, and any material effect upon price, performance, warranty or appearance will be explained before agreement.

Where an applicable Consumer Code imposes additional requirements, those requirements will apply.

Installation work sometimes requires access through walls, floors, ceilings, roofs or external surfaces.

Our Quotation will state what making-good work is included.

Unless expressly included, specialist finishing may not form part of our price, such as:

painting and decorating;
specialist plaster finishes;
replacement of discontinued tiles;
specialist flooring;
fitted furniture;
landscaping; or
decorative finishes requiring specialist trades.

We will nevertheless exercise reasonable care when carrying out necessary access work.

Where applicable, your installation may have:

an AGE workmanship guarantee;
one or more manufacturer warranties; and
additional protection required by MCS, RECC or another scheme where applicable.

The precise warranty arrangements will be stated in the relevant quotation, handover documentation or warranty documentation.

Manufacturer warranties are subject to the manufacturer's lawful conditions, which may include servicing, maintenance, registration or internet connectivity.

AGE will not describe a manufacturer's warranty as though it were our own warranty.

Nothing in a manufacturer's warranty replaces your statutory rights against AGE where AGE is legally responsible.

Some equipment requires periodic inspection, servicing or maintenance.

You are responsible for arranging this after handover unless a maintenance agreement is included in the Contract.

Failure to carry out required maintenance may affect manufacturer warranty rights or system performance where the manufacturer's lawful warranty conditions say so.

AGE will explain known routine maintenance requirements during handover where applicable.

On completion, where applicable, AGE will:

commission the system;
demonstrate principal controls;
provide relevant instructions;
provide applicable certification;
provide warranty information;
and explain reasonable routine maintenance requirements.

You should tell us promptly if you believe anything is incomplete or not operating correctly.

If you believe AGE's work is defective, please contact us as soon as reasonably possible.

We must be given a reasonable opportunity to inspect the alleged problem and, where AGE is responsible, to put it right.

This does not remove any statutory remedy available to you.

Except in an emergency, you should normally give AGE a reasonable opportunity to investigate before instructing another contractor to alter or repair our work and seeking to recover that cost from AGE.

AGE is responsible for foreseeable loss or damage caused by our breach of contract or failure to exercise reasonable care and skill.

AGE is not responsible for loss or damage which:

was not caused by our breach;
results from a pre-existing defect;
results from inaccurate information which we reasonably relied upon;
is caused by another contractor or third party;
results from customer misuse or unauthorised alteration; or
was not reasonably foreseeable when the contract was made,

subject always to your statutory rights and applicable law.

Nothing in these Terms excludes or restricts liability where the law does not permit us to do so, including liability for death or personal injury caused by negligence.

The Consumer Rights Act requires services to be performed with reasonable care and skill, and consumer terms restricting those rights can be ineffective or unfair.

These Terms are intended primarily for consumers purchasing AGE services for domestic purposes.

AGE is not responsible for losses arising from commercial or business use of the installation which were not disclosed and specifically agreed when the Contract was formed.

This does not exclude losses which AGE cannot lawfully exclude.

You may request changes after the Contract begins.

We will tell you where reasonably practicable:

whether the change is possible;
the additional or reduced cost;
and its effect upon the programme or performance.

No material variation becomes binding until both parties agree it.

Occasionally a proposed installation must change to comply with:

legislation;
Building Regulations;
electrical or gas safety requirements;
MCS standards;
manufacturer instructions;
DNO requirements; or
another mandatory technical requirement.

We will explain any material change and its consequences before proceeding where reasonably practicable.

AGE wants the opportunity to resolve problems directly.

If you have a complaint, please contact us using the contact details shown on your Quotation or Contract.

We will:

acknowledge the complaint;
investigate it fairly;
keep you reasonably informed; and
aim to propose a reasonable resolution.

A fuller complaints procedure may also be supplied separately.

Where the installation is covered by RECC or another consumer protection scheme, the applicable independent dispute-resolution arrangements will also be available.

For new RECC disputes since 20 January 2026, RECC directs consumers to Green Homes Dispute Resolution, an independent service for renewable, low-carbon and EV-chargepoint disputes.

We will add the appropriate scheme details to AGE's published documents once AGE has joined the relevant scheme.

AGE will process personal information in accordance with applicable data-protection law and our Privacy Policy.

We may need to share relevant information with parties involved in delivering the installation, such as:

subcontractors;
manufacturers;
warranty providers;
certification bodies;
DNOs;
consumer protection schemes; and
other parties where reasonably necessary or legally required.

Our Privacy Policy will explain this in more detail.

AGE may take photographs, videos and other records before, during and after the work where reasonably necessary for purposes including system design, installation records, testing and commissioning, certification, MCS or other scheme requirements where applicable, warranty administration, quality assurance, fault investigation, complaints and establishing, exercising or defending legal claims.

These records may include relevant parts of the property or installation where reasonably necessary.

AGE will handle personal information contained within these records in accordance with applicable data-protection law and our Privacy Policy.

Technical/project photographs will not automatically be used for marketing merely because they were taken as part of the installation.

That last sentence is important: MCS evidence and Instagram permission are two different things.

AGE may occasionally ask for permission to use suitable photographs or videos of completed work for its website, social media, portfolio or other marketing.

Marketing use is optional and will require separate consent. Refusing or withdrawing marketing consent will not affect the customer's installation, warranty or other contractual rights.

Where marketing consent has been given, AGE will take reasonable steps to avoid publishing names, addresses, vehicle registrations, personal documents, family photographs or other information that unnecessarily identifies the customer or property.

Where consent is relied upon as the lawful basis, the customer may withdraw that consent for future use by contacting AGE. Withdrawal will not make earlier lawful use unlawful.

And on the actual acceptance system, we'd have a separate unticked box rather than burying permission in Clause 42.

AGE may create and retain appropriate records relating to a project, including quotations, contracts, designs, calculations, photographs, test results, commissioning records, certificates, correspondence, agreed variations, payment records, customer approvals and handover documentation.

Records will be retained only for as long as reasonably necessary for the purposes for which they are held, including applicable legal, tax, certification, warranty, insurance, consumer-protection and dispute-resolution requirements.

Further information about retention and the customer's data-protection rights will be provided in AGE's Privacy Policy.

That means if there ever is a disagreement, you've hopefully got a proper chronology rather than trying to remember what happened three years earlier.

I'd keep this deliberately restrained:

AGE welcomes genuine customer feedback and nothing in these Terms prevents a customer from leaving an honest review, making a complaint, contacting a consumer-protection body or exercising any legal right.

Where a public review or statement concerns a dispute with AGE, AGE may respond reasonably to explain its position or correct material inaccuracies.

Any use or disclosure of personal information when responding to a public statement will be limited to what AGE reasonably considers necessary and lawful in the circumstances and will be handled in accordance with applicable data-protection law.

Wherever reasonably possible, AGE will seek to resolve complaints directly and privately rather than disclose unnecessary details publicly.

We may communicate about your project by:

email;
telephone;
SMS;
messaging services;
online customer systems; or
post.

Important contractual documents will be supplied in a form you can retain where required by law.

Neither party will be treated as having breached the Contract solely because performance was prevented by an event genuinely outside that party's reasonable control.

The affected party must take reasonable steps to minimise the consequences and resume performance when reasonably possible.

This clause does not remove statutory cancellation or refund rights that apply because of serious or prolonged delay.

These Terms and the Contract are governed by the law of England and Wales.

As a consumer, you retain any mandatory rights concerning where legal proceedings may be brought.

Before accepting the Contract, you should have received:

the Quotation;
these Terms & Conditions;
relevant system/design information;
the agreed payment schedule;
applicable cancellation information;
and any other information required by law or an applicable consumer protection scheme.

Please read them before accepting the Contract.

SCHEDULE 1 — NOTICE OF RIGHT TO CANCEL

Only use this Schedule where a statutory cancellation right applies.

You have the right to cancel this Contract within the applicable statutory cancellation period without giving any reason.

For a qualifying service contract, the cancellation period will normally expire 14 days after the day the Contract is entered into.

To exercise your right to cancel, you must inform:

John Wilson trading as Advanced Green Energy
12 High Bank Avenue
Stalybridge
SK15 2SW

You may cancel by a clear statement, for example by post or email.

You may use the cancellation form below, but you do not have to.

Your communication only needs to be sent before the cancellation period expires.

This schedule should be checked against the exact type of contract when AGE's final contracting process is built because cancellation periods for goods and mixed contracts can run differently. The statutory model instructions are set out in Schedule 3 to the Consumer Contracts Regulations.

SCHEDULE 2 — MODEL CANCELLATION FORM

To:
John Wilson trading as Advanced Green Energy
12 High Bank Avenue
Stalybridge
SK15 2SW

I/We hereby give notice that I/We cancel my/our contract for the following goods/services:

Description: ______________________________

Ordered/contracted on: _____________________

Customer name: ____________________________

Customer address: __________________________

Signature (only if submitted on paper):

Date: ____________________________________

SCHEDULE 3 — REQUEST TO START WORK DURING THE CANCELLATION PERIOD

This should be a separate affirmative choice, not buried inside the general acceptance box.

I expressly request Advanced Green Energy to begin providing the agreed services before the end of my statutory cancellation period.

I understand that if I subsequently exercise my statutory right to cancel after work has begun following my request, I may be required to pay a proportionate amount for services supplied up to the time I cancel, where permitted by law.

I understand that if the service is fully performed during the cancellation period, my cancellation right may be affected where the legal requirements for this have been satisfied.

Customer: ________________________________

Signature / electronic acceptance: ___________

Date: ____________________________________

Before accepting the Contract, you should have received:

the Quotation;
these Terms & Conditions;
relevant system/design information;
the agreed payment schedule;
applicable cancellation information;
and any other information required by law or an applicable consumer protection scheme.

Please read them before accepting the Contract.

SCHEDULE 1 — NOTICE OF RIGHT TO CANCEL

Only use this Schedule where a statutory cancellation right applies.

You have the right to cancel this Contract within the applicable statutory cancellation period without giving any reason.

For a qualifying service contract, the cancellation period will normally expire 14 days after the day the Contract is entered into.

To exercise your right to cancel, you must inform:

John Wilson trading as Advanced Green Energy
12 High Bank Avenue
Stalybridge
SK15 2SW

You may cancel by a clear statement, for example by post or email.

You may use the cancellation form below, but you do not have to.

Your communication only needs to be sent before the cancellation period expires.

This schedule should be checked against the exact type of contract when AGE's final contracting process is built because cancellation periods for goods and mixed contracts can run differently. The statutory model instructions are set out in Schedule 3 to the Consumer Contracts Regulations.

SCHEDULE 2 — MODEL CANCELLATION FORM

To:
John Wilson trading as Advanced Green Energy
12 High Bank Avenue
Stalybridge
SK15 2SW

I/We hereby give notice that I/We cancel my/our contract for the following goods/services:

Description: ______________________________

Ordered/contracted on: _____________________

Customer name: ____________________________

Customer address: __________________________

Signature (only if submitted on paper):

Date: ____________________________________

SCHEDULE 3 — REQUEST TO START WORK DURING THE CANCELLATION PERIOD

This should be a separate affirmative choice, not buried inside the general acceptance box.

I expressly request Advanced Green Energy to begin providing the agreed services before the end of my statutory cancellation period.

I understand that if I subsequently exercise my statutory right to cancel after work has begun following my request, I may be required to pay a proportionate amount for services supplied up to the time I cancel, where permitted by law.

I understand that if the service is fully performed during the cancellation period, my cancellation right may be affected where the legal requirements for this have been satisfied.

Customer: ________________________________

Signature / electronic acceptance: ___________

Date: ____________________________________