Depending on how you interact with AGE, we may collect information including:

Contact information, such as:

name;
address;
email address;
telephone number.

Property and project information, such as:

installation address;
property type;
photographs;
roof information;
existing heating or electrical systems;
energy consumption;
energy bills where provided;
floor plans or drawings;
information required to design or quote for an installation.

Quotation and contract information, including:

quotations and estimates;
surveys;
system designs;
calculations;
contracts;
customer approvals;
variations;
cancellation requests;
payment records;
handover documents.

Technical installation records, including:

photographs and videos;
test results;
commissioning records;
serial numbers;
warranty information;
electrical, gas or other certification;
MCS documentation where applicable;
DNO applications and correspondence;
equipment monitoring information where required for support.

Communications, including relevant:

emails;
telephone notes;
SMS messages;
WhatsApp or other messaging communications;
contact-form submissions;
correspondence relating to complaints or warranty issues.

We may also collect technical information about use of our website as described later in this policy.